5 Elements Natural Horn Bojin Tool 五行牛角拨筋棒

Once a product has been sold, it cannot be returned for a refund unless you receive:

(a) a product that is entirely different from the product specified in your Accepted Order; or

(b) a damaged or defective product,

in which event your sole and exclusive remedy is to return it in unused condition in accordance with this Clause for a refund. We do not offer product replacements or exchanges.

Any product return, is subject to our approval and will only be considered provided you notify us in accordance with our FAQs of your request for return within five (5) days upon delivery of the product.

Products to be returned must be in their original packaging, in re-saleable condition and must not be used or expired. We reserve the right, but shall not be obliged to, inspect the returned product and to determine whether the product was rightfully returned. Our decision in respect of such returned products shall be deemed final and binding on you.

There will be no returns and/or refunds where (i) you have made an error; (ii) changed your mind with respect to a product ordered; or (iii) failed to notify us in the manner and within the time period specified in our FAQs (including if you have sent your refund request through any communication channels other than as instructed in our FAQs).

We are not obliged to agree to any such return unless all foregoing conditions in this Clause and the FAQs are met to our satisfaction.

In the event the product you have ordered and paid for is out of stock, we will offer you a refund of the same value.

1 Delivery location. We will provide delivery service in East and West Malaysia only for Accepted Orders. We do not deliver overseas except in Singapore. 

2 Delivery fees. We shall be entitled to charge you the delivery fees and other administrative fees and surcharges set out in our FAQs.

3 Delivery slots. We will make reasonable efforts to deliver your products to your delivery address within 3-5 working days, we may fail to do so due to for various reasons (including factors beyond our control such as weather, traffic, haze, etc.), which may result in early or delayed deliveries. In any event, you acknowledge and agree that the timeframes are estimates only and that we shall not be liable for any loss or damage directly or indirectly arising from any delay or failure to deliver within the timeframe in your selected delivery slot.

4 Product availability. Delivery of products is subject to availability of the products from our usual source of supply. You acknowledge that while the availability information on our Service(s) is updated regularly, it is possible that in some instances a product may become unavailable between updates, and that we may have to delay delivery of such product to you or, in the exercise of our sole discretion, to cancel the purchase of such product from your Accepted Order (and refund you the price, based on our prevailing refund policy as set out in our FAQs), without liability to you.

5 Non-delivery. In the event you do not receive the product by the projected delivery date and provided that you inform us in accordance with our instructions in our FAQs, within five (5) days immediately from such projected delivery date, we will try, to the best of our ability, to locate and deliver the product. If we do not hear from you within five (5) days from such projected delivery date, you shall be deemed to have received the product.

6 Risk. All risk in the product shall pass to you upon delivery or deemed delivery thereof. From the time when risk passes to you, we (and our appointed delivery service(s) provider) will not be responsible or liable for any loss of, damage to or destruction of the product, and you shall assume all risks connected therewith including in relation to the use and storage thereof. For the avoidance of doubt, delivery shall be deemed to have taken place:

(a) when the products are received by a third party or left outside your delivery address pursuant to Clauses 8 or 11(a);

(b) under Clause 11(b) or where delivery is delayed due to a breach of your obligations under the Agreement, at the time and date when delivery would have occurred but for your failure to take delivery or your breach

7 Delivery changes. Delivery of products will be made to the address you specify in your Order. Changes to your Order (including changes to the delivery address or delivery time slot) cannot be made once your Order has been submitted.

8 Receiving delivery. We (and our appointed delivery service provider) shall be entitled to conclusively presume that anyone at the delivery address who receives the delivery of your Order is authorised to receive such delivery on your behalf. Where you request that we (or our appointed delivery service provider) leave the product(s) at your front door or anywhere outside the delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage to the products so delivered. Notwithstanding the foregoing, we and our appointed delivery service(s) provider may decline requests to deliver or leave the products at a place other than the front door of the delivery address.

9 Proper storage. To maintain the integrity of TCM products after delivery, please immediately store in a cool, dry place or in the refrigerator. We are not responsible for any spoilage of products if they are left unrefrigerated at warm temperature after delivery.

10 Failure to take delivery. If we are unable to make the delivery, because your delivery address is inaccessible at the time, or you are not present to receive the order at the time of delivery, we reserve the right to:

(a) for ambient products place your orders at your reception, front door, door gate or riser; and

(b) for all products, bring the products back to our warehouse for disposal (due to the temperature sensitivity of the products),

without any liability to you for any refund, loss or damage in respect thereof.